Watch Kayla Bramlet of Frenchies Modern Nail Care explain how non-toxic nail care, clean protocols, and daily team check-ins build trust with guests and staff.
Non-toxic nail care is where Kayla Bramlet, Brand President of Frenchies Modern Nail Care, starts when she talks about trust. In this conversation on The Bliss Business Podcast, she walks through what a cleaner, safer studio means for the people who work in it every day, and for the guests who rely on it.
Watch to learn:
• Why Frenchies chooses products that are safe for the technician first, not only the guest
• The story of a longtime technician with asthma who could keep doing nails because of that choice
• Why harsh callus softeners and cheap five-gallon sugar scrubs have no place in a Frenchies studio
• How sterilization standards earn trust from guests who have been hurt by unsafe pedicures
• The two-word morning huddle Kayla uses to read her team before the first appointment
Kayla has been with Frenchies for 14 years, from studio manager to multi-unit franchisee to Director of Training and Operations, and she still owns two studios in Minnesota. That is why every standard she sets has to work on the floor, not just on paper.
Listen to the full episode: https://www.theblisspodcast.com/empathy-at-the-heart-of-beauty-leadership-with-kayla-bramlet/
Read the companion post, Empathy Is an Operating System: https://www.theblisspodcast.com/blog/empathy-is-an-operating-system/
Kayla Bramlet's guest profile: https://www.theblisspodcast.com/guests/kayla-bramlet/
More Featured Guest Series conversations: https://www.theblisspodcast.com/categories/bliss-businesses-series/
Learn more about Frenchies Modern Nail Care at https://frenchiesnails.com/