A practical audit for finding the one internal friction point that is quietly damaging your customer experience, and how to fix it in 30 days.
Most customer experience problems don't start with the customer. Tullio Siragusa walks through five internal signals, unclear ownership, slow decisions, weak handoffs, fear-based communication, and inconsistent rhythms, that predict customer pain long before a complaint ever lands.
Then he hands you the fix: a Customer Experience Alignment Audit. Bring marketing, sales, delivery, and customer success into one room, answer four questions, and pick one friction point to remove in the next 30 days.
Watch above, then get the full episode: Customer Experience Starts Inside the Company (https://www.theblisspodcast.com/customer-experience-starts-inside-the-company/)
🎙️ Hosted by Tullio Siragusa
🎧 Produced by Martha Huerta