Videos
Video - Creating the Caring Machine: The Four Stage Journey
🌟 Explore the Future of Emotional Intelligence in Business on The Bliss Business Podcast! 🎧
In our latest captivating segment, "Creating the Caring Machine: The Four Stage Journey," hosts Stephen Sakach, Tullio Siragusa, and Ash Maher dive deep into how AI is reshaping customer care. Sponsored by Zero Company, this episode unveils a groundbreaking approach to building emotional connections with customers through advanced AI technologies.
Discover the four critical s…
Cognitive Accessibility at Work with Gloria Folaron | Bliss
Watch Gloria Folaron, CEO of Leantime and a former ER nurse, break down cognitive accessibility at work, on The Bliss Business Podcast.
Gloria built Leantime around her own ADHD diagnosis, treating different brains as a design constraint instead of an edge case: "cognitive accessibility is acknowledging that people have different brains and that those brains have different needs in order to almost equalize the playing field." She walks through why a UK tech survey found 53%…
Video - Empathy Expansion Kit: Laying the Foundations - Empathy in Organizational DNA
🌟 Exciting New Episode on The Bliss Business Podcast! 🎧
Join hosts Stephen Sakach and Tullio Siragusa as they explore the foundational aspects of integrating empathy into the DNA of organizations in our latest series, the Empathy Expansion Kit. This episode, sponsored by Zero Company, goes into how leaders can build and scale systems infused with love and empathy, ultimately shaping a more authentic and successful business environment.
In "Laying the Foundations - Empath…
Video - Will AI Make Us Kinder Communicators?
🌟 New Podcast Episode Alert on The Bliss Business Podcast! 🎧
Join hosts Stephen Sakach, Tullio Siragusa, and Ash Maher as they develop an intriguing discussion: "Will AI Make Us Kinder Communicators?" Sponsored by Zero Company, this episode explores the fascinating intersection of AI and human interaction.
🤖 Can AI help us become more empathetic and kinder in our communications?
With AI becoming an integral part of our daily work lives, it's time to ex…
Video - Empathy Expansion Kit: Cultivating Empathy - A Daily Practice for Leaders
🚀 Exciting Announcement! Introducing the "Empathy Expansion Kit Series" on The Bliss Business Podcast! 🌟
Join hosts Stephen Sakach and Tullio Siragusa as they discuss the transformative world of empathetic leadership in our latest series. This unique program is designed to empower leaders to weave empathy and compassion into the fabric of their professional lives, enhancing workplace culture and leadership effectiveness.
📘 Today's Episode: Cultivating Empathy -…
Video - The Workplace Communication Bill of Rights. Do We Need This?
🌟 New Podcast Episode Alert! 🎧
Join hosts Stephen Sakach and Tullio Siragusa on The Bliss Business Podcast as they tackle an intriguing topic in the modern workplace: "The Workplace Communication Bill of Rights: Do We Need This?"
In this episode, sponsored by Zero Company, we dive into the proposed right to disconnect from work after hours bill. With discussions ranging from personal anecdotes to legislative proposals, Stephen and Tullio debate the necessity and pot…
Video - We React to AI as a Teammate (OpenAI, Google Announcements)
🌟 New Episode Alert! 🎧 Dive into an exciting discussion on "We React to AI as a Teammate: OpenAI & Google Announcements" on The Bliss Business Podcast.
Join hosts Stephen Zakach and Tullio Siragusa as they explore the evolving role of AI in the workplace and its potential to revolutionize team dynamics. With AI's integration becoming more profound, from Google's AI teammates to OpenAI's latest advancements, we are on the brink of redefining collaborative …
Video - Part 2: The Playbook to Enhancing Team Dynamics
🚀 Dive into the latest episode of The Bliss Business Podcast! 🎧
Join hosts Stephen Sakach, Tullio Siragusa, and Ash Maher as they unpack the essentials of peak team performance in the modern workplace. Sponsored by Zero Company, this episode is a must-listen for leaders looking to foster healthy, functional teams without resorting to awkward team-building exercises.
🔍 In "Part 2: The Playbook to Enhancing Team Dynamics," we dig into the elements crucial for successf…
Video - The Playbook to Enhancing Team Dynamics
🎧 "The Playbook to Enhancing Team Dynamics" on The Bliss Business Podcast 🚀
In our latest episode, we continue our deep dive into the world of team dynamics. Hosted by Stephen Sakach, alongside Tullio Siragusa and Ash Maher, we explore the positive personas that make teams thrive. After unpacking the challenging personas in our previous episode, today we celebrate the unifiers, encouragers, and visionaries who transform workplaces.
🌟 Highlights:
-Discover th…
Video - Sync or Swim: Mastering the Success of Team Dynamics
Ten toxic team member personas, named and diagnosed on camera. Watch Stephen Sakach, Tullio Siragusa, and Ash Maher work through the lone wolf, the free rider, the dominator, and seven more, starting from Google's Project Aristotle finding that how a team interacts matters more than who's on it.
The candid moment: Tullio Siragusa admitting to his own 15-year journey out of being the dominator, and what actually changed. Plus Ash Maher's coding bootcamp story on why nam…
Video - Beyond Burnout: Navigating Stress and Sustaining Success
Stress versus passion at work, tested against Simon Sinek's line: "working hard for something we don't care about is called stress, working hard for something we love is called passion." Watch Stephen Sakach, Tullio Siragusa, and Ash Maher each walk through their own burnout story, including Ash Maher's dark night alone in an office in 2017.
Also on screen: why Tullio Siragusa calls a lack of self-worth the single biggest driver of burnout, the data on remote…
Video - Reaching New Heights: Empowering Self-Actualization at Work
Maslow's hierarchy at work, drawn out step by step: physiological and safety needs at the base, most companies stop there, then love and belonging, esteem, and self-actualization at the top. Watch Stephen Sakach, Tullio Siragusa, and Ash Maher argue that helping employees reach that top tier is where the real competitive advantage is.
Also on screen: Tullio Siragusa's case for a four-day workweek built on generative AI output, drawn from his own blog "The 20 Hour COO,&…
Video - Surprise and Delight Your Customers: Small Business Edition
Small business customer loyalty ideas, tested live against three made-up companies. Watch Stephen Sakach, Tullio Siragusa, and Ash Maher react in real time to ten AI-generated ideas per business: a clothing care guide and virtual treasure hunt for a vintage store, plant adoption certificates for a nursery, and a trivia contest for a seashell shop.
Along the way: why "no budget" is usually a time problem, Ash Maher's own story of staying loyal to an optometrist over a s…
Video - Customer Surprise and Delight Strategies that Work
Why surprise and delight works comes down to what's happening in a customer's brain in the moment it happens. Watch Stephen Sakach walk through the neuroscience: dopamine for the reward, the amygdala for the emotional charge, the hippocampus locking it into long-term memory, and oxytocin building the trust that turns a one-time buyer into a loyal one.
Also on screen: Chewy's empathetic handling of a grieving pet owner's return, Ritz-Carlton's $2,000 no-approv…
Video - Purpose Driven Marketing for Small Businesses
AI campaign ideas are easy to promise and harder to show. Watch Stephen Sakach feed a single-sentence purpose statement into an AI CMO and read the concepts back to Tullio Siragusa and Ash Maher, who react without knowing what is coming.
Two invented businesses get the treatment: a neighborhood nursery whose purpose is connecting people and plants, and a vintage secondhand store trying to keep items out of a landfill. Some concepts land hard, including one that reframes used goods as…
Video - Purpose Driven Advertising: What Is It and Why You Should Know?
Emotional ad campaigns get called manipulative right up until one lands on you. Watch Stephen Sakach, Tullio Siragusa, and Ash Maher play Apple's Think Different on air, sit with it for a second, and then work out exactly why it still holds up almost thirty years later.
Also dissected: Apple's 1984 spot that nearly got killed internally, Dove Real Beauty and the forensic artist film, Google's Reunion, the Thai Life Insurance short, and an insurance commercial that teac…
Video - How to Define Your Company's Purpose and Why
Want purpose statement examples that hold up? Watch Stephen Sakach read out real corporate purpose lines mixed with ones ChatGPT invented, while Tullio Siragusa and Ash Maher try to tell which is which. They get it wrong more than you would expect, and the reason why is the whole point.
Then the good ones get taken apart: Ben and Jerry's, Airbnb, Hyatt, REI, Walmart, and the SpaceX line Ash rewrites live to show how one swapped word turns a mission into a punchline.
Stay…
Video - Can Artificial Intelligence Make Us More Real?
Generative AI disruption, discussed by people it has already hit. Watch Stephen Sakach, Tullio Siragusa, and Ash Maher name the roles this wave has displaced in their own working lives, then argue about whether the trade is worth it.
Tullio, after almost 35 years in technology, makes the point that stays with you: every previous wave disrupted somebody else's industry, and this is the first one turning on tech itself. Ash raises the quieter risk, which is skills that fade while …
Video - Business with Purpose: The Conscious Capitalism Journey
🎙️ New Episode Alert: Embracing Conscious Capitalism in Business - A Deep Dive 🎙️
Join us on the latest episode of The Bliss Business Podcast, where we explore the transformative concept of conscious capitalism with our esteemed hosts Stephen Sakach, Tullio Siragusa and Ash Maher. This episode, generously supported by Zero Company, explores the essence of creating empathetic, connected, and conscious business practices that transcend traditional corporate social responsibility.
…
Video - The Customer Journey: Why Empathy Is Key to Success
Want the customer journey stages explained by people who run them for a living? Watch Stephen Sakach, Tullio Siragusa, and Ash Maher walk awareness, consideration, purchase, experience, and advocacy in order, with the moment of truth that sits inside each one.
Along the way: why a tow truck call and an 800-touchpoint car purchase are the same journey at different speeds, how design thinking adds curiosity at the front and continuous improvement at the end, and the hospital example th…
Video - The Work From Anywhere Debate: Remote vs. Office vs. Hybrid
Watch Stephen Sakach, Tullio Siragusa, and Ash Maher unpack what building culture on a remote team actually takes, beyond the Zoom-fatigue jokes. They share the real numbers on remote productivity, what a hybrid office loses without a shared room, and the specific tactics (virtual walks, culture committees, shipped-out celebrations) that have kept their own team's turnover at 3% for five years.
Plus: the awkward Zoom-call moments (cats, kids, a very persistent dog named Roxy) th…
Video - The Power of Positive Empathy in the Workplace
Watch Stephen Sakach, Tullio Siragusa, and Ash Maher answer a question they've each been asked before: outside of a marriage or a child's birth, what's one of your top 20 best days ever? Their answers open up a conversation about celebrating others at work, the overlooked half of emotional intelligence.
You'll hear the research on why some people struggle to celebrate wins that aren't their own, and simple ways to build recognition into a team's daily rh…
Video - The Importance of Empathetic Leadership: Business Success Redefined
Watch Stephen Sakach, Tullio Siragusa, and Ash Maher make the business case for leading with empathy at work, starting with what went wrong at Enron. They walk through the Ernst & Young and Businessolver data on retention, loyalty, and innovation, then land on four practical habits any leader can start using this week.
If you've ever wondered whether empathy and hard business results are actually in tension, the numbers here say no.
Listen to the full episode: https:…
Video - Office Small Talk: How to Avoid it and Why You Should
Looking for better conversation starters for work than "how's the weather?" Watch Stephen Sakach, Tullio Siragusa, and Ash Maher trade the real questions they use to skip past small talk, at the start of a Zoom call, at a networking event, or with a client.
They demonstrate it live, and the difference between a "great, thanks" answer and a real one is obvious within seconds. If small talk has ever made a meeting or a networking event feel like wasted time, th…