The Emotional Intelligence of High Performance with Scott Greenberg
Business performance is never just about systems, strategy, or execution. It is also about the human energy behind the work.
In this episode of The Bliss Business Podcast, we welcome Scott Greenberg, business performance expert, workforce leadership speaker, author of The Wealthy Franchisee and Stop the Shift Show, and creator of the Hourly Employee Management System. Scott’s work focuses on leadership, team performance, customer experience, franchise success, and the human elements that shape business outcomes.
Scott’s perspective is grounded in real operating experience. As a former multi-unit franchise owner and operator for Edible Arrangements, he earned high sales rankings, strong online reviews, and awards for customer service and management — experiences that shaped his belief that mindset, emotional intelligence, and leadership skills directly influence business results.
In The Emotional Intelligence of High Performance, we explore:
• Why emotional intelligence is a business performance advantage
• How leaders influence the mindset and energy of their teams
• Why hourly workers require a more human-centered management approach
• How great customer experiences begin with internal culture
• What separates transactional service from transformational service
• How leaders can build teams that are resilient, engaged, and accountable
🎙️ Hosted by Stephen Sakach and Tullio Siragusa
🎧 Produced by Martha Huerta
High performance is not only built through better processes. It is built through leaders who understand people, communicate with clarity, and create environments where teams can do their best work.
Business Speaker & Author
Scott Greenberg is a business performance speaker, author, and former multi-unit franchise owner who helps leaders build stronger teams, healthier workplace cultures, and better customer experiences. After spending more than a decade owning and operating award-winning Edible Arrangements franchises, he shifted his focus to researching what separates top-performing businesses from the rest.
Scott is the author of The Wealthy Franchisee and Stop the Shift Show, and the creator of the Hourly Employee Management System (HEMS), a training program that helps managers hire, coach, motivate, and retain frontline employees. Clients of Scott include McDonald's, Choice Hotels, RE/MAX, Great Clips, Domino's, the Young Presidents' Organization (YPO), and the U.S Air Force among many others. His insights have appeared in Entrepreneur, Nation's Restaurant News, Global Franchise, QSR Magazine, and other business publications.
Drawing from both the stage and the realities of running a business, Scott explores the human side of performance, why people care, how culture shapes results, and what leaders can do to help ordinary teams achieve extraordinary outcomes.
