Growing People, Growing Lawn Pride with Susan McIntosh
Great leaders don't just grow businesses. They grow people.
And sometimes the most valuable leadership lessons begin with getting your hands dirty.
In this episode of The Bliss Business Podcast, we welcome Susan McIntosh, President of Lawn Pride, a Neighborly company providing professional lawn care services.
With 32 years of experience in the industry, Susan's journey began on the frontline, pulling weeds, answering phones, and learning the many responsibilities that keep a business running. Over the years, she helped Lawn Pride become Central Indiana's largest locally owned lawn care company before stepping into her current role leading both corporate operations and franchise growth.
Today, her greatest passion remains helping people succeed — from technicians and managers to entrepreneurs building businesses of their own.
In Growing People, Growing Lawn Pride, we explore:
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How frontline experience shapes empathetic leadership
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Why developing people is essential to sustainable growth
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How leaders can create opportunity at every level
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What it takes to preserve culture while expanding a franchise network
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How operational excellence and genuine care work together
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Why strong businesses are built on relationships, not just results
🎙️ Hosted by Stephen Sakach
🎧 Produced by Martha Huerta
The strongest roots of a successful business aren't found in its systems alone. They're found in the people who make those systems work.
President
After 32 years in the lawn care industry, I've learned that this business is about much more than grass. It's about people, relationships, trust, and helping others grow.
I started at Lawn Pride doing many of the jobs that keep a business running, from pulling weeds and answering phones to helping with marketing, sales, and operations. Working in nearly every part of the company gave me an appreciation for the hard work it takes to serve customers well, build strong teams, and create a culture people want to be part of.
Before joining the Neighborly family, Lawn Pride grew into the largest locally owned lawn care company in Central Indiana. I was fortunate to be part of that journey and help build the foundation that continues to support our growth today.
Today, as President of Lawn Pride, I have the privilege of leading both a large corporate-owned operation and a growing franchise organization. I work closely with our corporate team to support day-to-day operations, drive growth, develop leaders, and deliver an exceptional customer experience across our company-owned locations. At the same time, I focus on helping our franchise owners build successful businesses by providing the systems, support, training, and resources they need to thrive.
One of the things I enjoy most about my role is helping people succeed. Whether it's a technician serving customers in the field, a manager developing their team, or an entrepreneur building a business of their own, I am passionate about creating opportunities for growth and helping ot… Read More
