Episodes

Join us in our latest episode from the "Empathy Expansion Kit Series," where hosts Stephen Sakach and Tullio Siragusa tackle the challenging yet vital topic of Resistance to Empathetic Change in the workplace. This insightful discussion is brought to you by Zero Company.


Discover how to navigate and overcome resistance as you strive to build a more empathetic and inclusive work environment. Whether you're a CEO, a manager, or part of a team, understanding the dynamics of resistance is crucial...

In our latest captivating segment, "Creating the Caring Machine: The Four Stage Journey," hosts Stephen Sakach, Tullio Siragusa, and Ash Maher dive deep into how AI is reshaping customer care. Sponsored by Zero Company, this episode unveils a groundbreaking approach to building emotional connections with customers through advanced AI technologies.




Discover the four critical stages of the empathetic customer journey:




Emotion Recognition: How AI can identify customer emotions through a...

Gloria Folaron, CEO of Leantime and a former ER nurse, explores empathy and neurodiversity in teamwork with hosts Stephen Sakach and Mike Liwski, sharing how cognitive accessibility, built from her own ADHD diagnosis, shapes more inclusive teams that perform better.

🌟 Exciting New Episode on The Bliss Business Podcast! 🎧


Join hosts Stephen Sakach and Tullio Siragusa as they explore the foundational aspects of integrating empathy into the DNA of organizations in our latest series, the Empathy Expansion Kit.


This episode, sponsored by Zero Company, goes into how leaders can build and scale systems infused with love and empathy, ultimately shaping a more authentic and successful business environment.


In "Laying the Foundations - Empathy in Organizatio...

🌟 New Podcast Episode Alert on The Bliss Business Podcast! 🎧




Join hosts Stephen Sakach, Tullio Siragusa, and Ash Maher as they develop an intriguing discussion: "Will AI Make Us Kinder Communicators?" Sponsored by Zero Company, this episode explores the fascinating intersection of AI and human interaction.




🤖 Can AI help us become more empathetic and kinder in our communications?




With AI becoming an integral part of our daily work lives, it's time to examine its role in shaping ...

🚀 Exciting Announcement! Introducing the "Empathy Expansion Kit Series" on The Bliss Business Podcast! 🌟




Join hosts Stephen Sakach and Tullio Siragusa as they discuss the transformative world of empathetic leadership in our latest series. This unique program is designed to empower leaders to weave empathy and compassion into the fabric of their professional lives, enhancing workplace culture and leadership effectiveness.




📘 Today's Episode: Cultivating Empathy - A Daily Practice for L...

Join hosts Stephen Sakach and Tullio Siragusa on The Bliss Business Podcast as they tackle an intriguing topic in the modern workplace: "The Workplace Communication Bill of Rights: Do We Need This?"




In this episode, sponsored by Zero Company, we dive into the proposed right to disconnect from work after hours bill.




With discussions ranging from personal anecdotes to legislative proposals, Stephen and Tullio debate the necessity and potential impacts of such a law on both employees an...

Dive into an exciting discussion on "We React to AI as a Teammate: OpenAI & Google Announcements" on The Bliss Business Podcast.




Join hosts Stephen Zakach and Tullio Siragusa as they explore the evolving role of AI in the workplace and its potential to revolutionize team dynamics.




With AI's integration becoming more profound, from Google's AI teammates to OpenAI's latest advancements, we are on the brink of redefining collaborative work.




🤖 In this episode, we discuss:




The...

🚀 Dive into the latest episode of The Bliss Business Podcast! 🎧




Join hosts Stephen Sakach, Tullio Siragusa, and Ash Maher as they unpack the essentials of peak team performance in the modern workplace. Sponsored by Zero Company, this episode is a must-listen for leaders looking to foster healthy, functional teams without resorting to awkward team-building exercises.




🔍 In "Part 2: The Playbook to Enhancing Team Dynamics," we dig into the elements crucial for successful team formation,...

🎧 "The Playbook to Enhancing Team Dynamics" on The Bliss Business Podcast 🚀


In our latest episode, we continue our deep dive into the world of team dynamics. Hosted by Stephen Sakach, alongside Tullio Siragusa and Ash Maher, we explore the positive personas that make teams thrive.


After unpacking the challenging personas in our previous episode, today we celebrate the unifiers, encouragers, and visionaries who transform workplaces.


🌟 Highlights:



Discover the traits of a unifier and ...

Stephen Sakach, Tullio Siragusa, and Ash Maher diagnose team dynamics in the workplace through ten familiar personas, the lone wolf, the free rider, the micromanager, and more, and trace each one back to Google's Project Aristotle finding on what actually predicts a team's success.

Stephen Sakach, Tullio Siragusa, and Ash Maher get personal about burnout, from a dark 2017 office night to a company acquisition gone sideways, and lay out what preventing workplace burnout actually requires: agency, self-worth, and routines that protect your energy.

Stephen Sakach, Tullio Siragusa, and Ash Maher ask whether the future of business is employee self-actualization at work, walking Maslow's hierarchy of needs, a four-day-workweek argument built on generative AI, and the research on why engaged, self-actualized employees stay longer and innovate more.

Following up on their surprise and delight episode, Stephen Sakach, Tullio Siragusa, and Ash Maher bring the tactic down to small business scale, from a vintage store's clothing care guide to a nursery's plant adoption certificate, and tackle the budget and time excuses that stop most owners from trying.

Stephen Sakach, Tullio Siragusa, and Ash Maher break down surprise and delight strategies, the little unexpected extras, like Chewy's response to a grieving pet owner, that turn one purchase into lifelong loyalty, and the neuroscience behind why customers remember them.

Small business AI marketing without a marketing department. Stephen Sakach, Tullio Siragusa, and Ash Maher feed a one-line purpose statement into an AI CMO and work through the campaign concepts it returns for a neighborhood nursery and a vintage store.

Purpose driven advertising does not require a cause, a donation, or a corporate social responsibility program. Stephen Sakach, Tullio Siragusa, and Ash Maher break down the campaigns that got it right, the research behind why it pays, and the pitfalls that make it read as opportunistic.

Most companies write a company purpose statement nobody can repeat back. Stephen Sakach, Tullio Siragusa, and Ash Maher play real or fake with actual corporate purpose lines, then break down what makes the memorable ones work and how to audit your operations against yours.

AI and authenticity pull in both directions at once. Stephen Sakach, Tullio Siragusa, and Ash Maher weigh AI as an empathy coach and a personalized tutor against AI as a mask, and land on intention as the thing that decides which one you get.

🎙️ New Episode Alert: Embracing Conscious Capitalism in Business - A Deep Dive 🎙️

Join us on the latest episode of The Bliss Business Podcast, where we explore the transformative concept of conscious capitalism with our esteemed hosts Stephen Sakach, Tullio Siragusa and Ash Maher. This episode, generously supported by Zero Company, explores the essence of creating empathetic, connected, and conscious business practices that transcend traditional corporate social responsibility.

🌱 Key Highlight...

Empathy in the customer journey is the difference between a transaction and a customer who creates customers. Stephen Sakach, Tullio Siragusa, and Ash Maher walk all five stages, from pre-awareness to advocacy, and show how design thinking deepens each one.

The Bliss Business Podcast tackles the remote vs hybrid work debate head-on. Hosts Stephen Sakach, Tullio Siragusa, and Ash Maher share how their own hybrid workplace has held a 3% annual turnover rate for five years, even through the pandemic's job-switching wave, against an industry average of 18 to 30%.




In this episode we explore:


• The data: 75% of remote employees maintained or improved productivity during the pandemic (Boston Consulting Group)

• Why command-and-control cultures ...

This episode of The Bliss Business Podcast flips empathy around: instead of sharing someone's pain, positive empathy means sharing their joy. Hosts Stephen Sakach, Tullio Siragusa, and Ash Maher explore how celebrating others builds connection just as powerfully as comforting them does.




In this episode we explore:


• What positive empathy is, and why it's the overlooked half of emotional intelligence

• A simple question that unlocks real conversation: "what's one of your top 20 best da...

Explore empathetic leadership in this episode of The Bliss Business Podcast, where hosts Stephen Sakach, Tullio Siragusa, and Ash Maher argue it's a strategic advantage, not just emotional intelligence.




In this episode we explore:


• Why Enron's "rank and yank" stack-ranking system demoralized 80% of its workforce

• Why leadership starts with leading yourself first

• The data: empathetic leadership drives 90% higher job satisfaction and cuts turnover by 79%

• Why "people don't leav...