Jania Bailey of FranNet on polishing point feedback: ask permission, name one edge to round off, and let people leave feeling better rather than worse.
Jania Bailey, President and CEO of FranNet, on polishing point feedback, and why the words a leader chooses for a correction decide whether it lands.
She asks a simple question first: would you be open to a polishing point. The framing does the work. It says nothing is wrong with you, and that a few rounded edges will help you shine.
In this conversation with Stephen Sakach and Mike Liwski:
• Asking permission before giving the feedback at all
• Naming one specific edge instead of a general critique
• A team member's verdict: it is being chewed out in a way that does not hurt
• Leaving the conversation feeling better about yourself, not worse
• Why she had to build this, having been a door slammer in her twenties
She contrasts it with a bank president earlier in her career who leaned into her doorway and asked whether she had covered her overhead today. When she landed the largest account that bank had ever had, he asked whether her pipeline had dried up while she worked on it. She was an income producer and nothing else, and she has spent a career being the opposite.
Listen to the full episode: https://www.theblisspodcast.com/the-power-of-emotional-intelligence-in-business-with-jania-bailey/
More from Jania Bailey: https://www.theblisspodcast.com/guests/jania-bailey/
More from the series: https://www.theblisspodcast.com/categories/bliss-businesses-series/