Hospitality is not simply about managing reservations. It is about caring for homes, honoring trust, and creating experiences that bring families back year after year.
In this episode of The Bliss Business Podcast, we welcome Tom Goodwin, second-generation Steward and CEO of Mountain Laurel Chalets, a family-owned vacation rental company serving Gatlinburg since 1972.
Tom joins us to explore what it means to lead with stewardship in an industry increasingly shaped by consolidation, technology, and portfolio thinking. At Mountain Laurel Chalets, the focus remains clear: manage homes, not bookings, and treat homeowners and guests as relationships, not inventory.
In this episode, we explore:
• Why stewardship creates stronger hospitality brands
• How family-owned companies preserve trust through generations
• What is lost when homes are treated like portfolio assets
• Why repeat guests are a reflection of care, not algorithms
• How leaders balance tradition with the need to evolve
• What hospitality can teach every business about connection
📅 Tuesday, July 7, 2026
🕚 11:00 a.m. PST
🎙️ Hosted by Stephen Sakach and Tullio Siragusa
🎧 Produced by Martha Huerta
The most enduring hospitality businesses do more than fill calendars. They care for homes, relationships, memories, and the trust passed from one generation to the next.
#TheBlissBusinessPodcast #HospitalityLeadership #VacationRentals #CommunityBuilding