Susan McIntosh
President
After 32 years in the lawn care industry, I've learned that this business is about much more than grass. It's about people, relationships, trust, and helping others grow.
I started at Lawn Pride doing many of the jobs that keep a business running, from pulling weeds and answering phones to helping with marketing, sales, and operations. Working in nearly every part of the company gave me an appreciation for the hard work it takes to serve customers well, build strong teams, and create a culture people want to be part of.
Before joining the Neighborly family, Lawn Pride grew into the largest locally owned lawn care company in Central Indiana. I was fortunate to be part of that journey and help build the foundation that continues to support our growth today.
Today, as President of Lawn Pride, I have the privilege of leading both a large corporate-owned operation and a growing franchise organization. I work closely with our corporate team to support day-to-day operations, drive growth, develop leaders, and deliver an exceptional customer experience across our company-owned locations. At the same time, I focus on helping our franchise owners build successful businesses by providing the systems, support, training, and resources they need to thrive.
One of the things I enjoy most about my role is helping people succeed. Whether it's a technician serving customers in the field, a manager developing their team, or an entrepreneur building a business of their own, I am passionate about creating opportunities for growth and helping others reach their goals.
Throughout my career, I've learned that lasting success comes from staying committed to the fundamentals: taking care of people, embracing change, maintaining high standards, and never losing sight of the customer. Whether we're introducing new technology, strengthening training programs, improving operational consistency, or expanding into new markets, our goal remains the same: helping our team members, franchise owners, and customers thrive.
What excites me most is the future. We have an incredible opportunity to continue growing the Lawn Pride brand, expanding our reach, and helping more people achieve their goals through business ownership while delivering an exceptional customer experience.
Growing People, Growing Lawn Pride with Susan McIntosh
And sometimes the most valuable leadership lessons begin with getting your hands dirty.
In this episode of The Bliss Business Podcast, we welcome Susan McIntosh, President of Lawn Pride, a Neighborly company providing professional lawn care services.
With 32 years of experience in the industry, Susan's journey began on the frontline, pulling weeds, answering phones, and learning the many responsibilities that keep a bu...