EQ and Empathy: The New Standard for Franchise Success with Roxanne Conrad
Success in business is no longer measured by growth alone. Today’s strongest leaders are being called to lead with emotional intelligence, empathy, consistency, and care.
In this episode of The Bliss Business Podcast, we welcome Roxanne Conrad, Chief Operating Officer of Premium Service Brands, a home services franchisor with nine brands across categories including painting, garage doors, cleaning, remodeling, junk removal, grout restoration, handyman services, and plumbing.
As COO, Roxanne oversees the day-to-day operations of the franchise system, helping drive consistency, efficiency, support, innovation, and collaboration across the organization.
In Leading with Emotional Intelligence, we explore:
• Why empathy is becoming essential to modern leadership
• How emotional intelligence strengthens operations and franchise support
• Why consistency and care must work together in service-based businesses
• How leaders can build cultures of collaboration and trust
• What it takes to scale without losing the human touch
• Why the future of success depends on both performance and people
🎙️ Hosted by Stephen Sakach and Tullio Siragusa
🎧 Produced by Martha Huerta
The new standard for success is not just what leaders achieve. It is how they help people feel seen, supported, and empowered along the way.
Chief Operating Officer of Premium Service Brands
As the Chief Operating Officer, Roxanne is responsible for overseeing the day-to-day operations of the entire franchise system, ensuring consistency, efficiency, and support across all locations. She plays a pivotal role in developing and implementing growth strategies, streamlining processes, and fostering a culture of innovation and collaboration within the organization. Before joining PSB, Roxanne held key leadership positions in various organizations, where she honed her expertise in operations management, business development, marketing, and public relations. Driven by a passion for excellence and a relentless pursuit of success, Roxanne is instrumental in driving the growth and prosperity of Premium Service Brands.
