Roxanne Conrad, COO of Premium Service Brands, on why self-awareness for executives is what keeps authority from becoming a blind spot.
Why does self-awareness for executives matter more as authority grows? Roxanne Conrad, Chief Operating Officer of Premium Service Brands, explains why leaders who don't know their own blind spots end up implementing their personality onto an entire organization instead of leading it.
Roxanne also breaks down why clarity, not sentiment, is what makes emotional intelligence work at scale, and why confusion, not conflict, is what actually drains performance on a team.
🎙️ Hosted by Stephen Sakach and Tullio Siragusa
🎧 Produced by Martha Huerta
🧭 In this video, Roxanne covers:
• Why self-awareness for executives prevents blind spots from scaling
• Why clarity, not sentiment, drives real accountability
• How confusion creates more stress than direct feedback ever could
• Why owner-to-owner community is a franchise's real scale lever
#TheBlissBusinessPodcast #EmotionalIntelligence #Leadership #Franchising