Balancing Profit and Social Responsibility with Joe Dent
Customers are no longer impressed by profit alone. They want to see what brands stand for. Recent global research shows that more than three quarters of consumers say they are more likely to trust and stay loyal to brands that act in socially and environmentally responsible ways, even when times are tough.
In this episode of The Bliss Business Podcast, we sit down with Joe Dent, CEO of Everything Pets, a Division of Loyalty Brands, to explore how franchise leaders can grow profit while honoring their responsibility to animals, communities, and the people behind the counter.
Joe shares powerful insights on:
• What balancing profit and social responsibility really looks like in a pet focused franchise system
• The systems that help franchisees deliver both strong financials and real community impact
• Whether empathy and purpose can truly scale across multi unit, multi brand organizations
• Practical steps leaders can take to align values, operations, and growth
🎙️ Hosted by Tullio Siragusa
🎧 Produced by Martha Huerta
The future belongs to brands that can look their customers, communities, and investors in the eye and say, “We did well by doing good” and have the receipts to prove it.
CEO of Everything Pets, a division of Loyalty Brands
Joe Dent is the Chief Executive Officer of Everything Pets, where he leads the company’s strategic vision and growth across four distinct pet service verticals: Zoomin Groomin, Salty Dawg, Cooper’s Scoopers, and Hike Doggie. With more than three decades of leadership experience in retail and pet services, Dent brings deep operational expertise and a proven record of scaling multi-unit, franchise-driven businesses.
Prior to joining Everything Pets, Dent served as President of Franchising & Corporate Bakeries at Three Dog Bakery, where he led strategic expansion initiatives that doubled topline sales across the U.S. and Canada. Earlier, he spent more than 25 years at Pet Retail Brands, advancing from District Manager to ultimately Chief Store Operations Officer. In these roles, he oversaw all aspects of the business including operations, marketing and real estate across a network of more than 1,200 stores in North America.
Beyond his professional leadership, Dent is deeply committed to animal welfare and advocacy. He has supported and served organizations including U.S. War Dogs, America’s Vet Dogs, BARCS (Baltimore Animal Rescue & Care Shelter), and Show Your Soft Side, reflecting a long-standing dedication to the well-being of animals and the people who serve alongside them.
