Teresa Johnson, CEO of Color Me Mine, on empathy as a diagnostic tool: why she starts with "why" instead of the numbers when a franchise studio underperforms.
Teresa Johnson, CEO of Color Me Mine, joins The Bliss Business Podcast to explain empathy as a diagnostic tool, not a soft skill, in leading a 150-plus studio franchise network.
Watch to learn:
• Teresa's simple definition of empathy, and the one phrase she uses to practice it: "tell me more"
• The story of a friend who quit his job after a two-minute conversation that missed the moment
• Why she starts with "why" instead of the numbers when a studio underperforms
• What it means to be a "dream manager" for franchisees, employees, and customers
• The story of a 17-year-old employee who became a high school principal
Teresa Johnson: "We can solve anything we can understand."
Watch the full conversation, listen to the episode, or read the recap:
Episode: https://www.theblisspodcast.com/he-role-of-empathy-in-leadership-with-teresa-johnson/
Guest profile: https://www.theblisspodcast.com/guests/teresa-johnson/
Learn more about Color Me Mine at colormemine.com.