Katharine Manning of Blackbird on checking in on your team: a fact-first script and five steps leaders can use to respond with care when something is off.
Katharine Manning, President of Blackbird and author of The Empathetic Workplace, joins The Bliss Business Podcast to talk about checking in on your team, and how to do it with care when something feels off.
Watch to learn:
• Why Katharine says empathy does not mean giving in to everybody else's wishes
• The fact-first way to open a check-in, followed by an open-ended question
• How a simple 1 to 10 rating lets people share how they are doing without the details
• The five steps of compassionate response: listen, acknowledge, share information, empower with resources, and return
• How "noisy self-care" makes it easier for others to ask for help
• The Stanford Children's Hospital story Katharine calls her most astonishing example of love in business
Katharine spent 15 years at the Justice Department supporting cases like the Boston Marathon bombing and the Pulse Nightclub shooting, and now trains organizations through Blackbird.
🎙️ Hosted by Stephen Sakach and Mike Liwski
🎧 Produced by Tullio Siragusa
Listen to the full episode: https://www.theblisspodcast.com/the-role-of-empathy-in-leadership-with-katharine-manning/
Guest profile: https://www.theblisspodcast.com/guests/katharine-manning/
Learn more about Katharine Manning at katharinemanning.com.