Greg Essenmacher on the empathy scorecard his team uses to measure, coach, and improve every patient call, and why empathy is the first metric that predicts case acceptance.
Empathy isn't soft in dentistry, it's measurable. Greg Essenmacher, CEO of GnA Consult, breaks down the empathy scorecard his team uses to score every patient call on nine parameters, then coach teams back to consistency with recorded call reviews.
His trademarked E-A-Z method (empathy, assurance, zeal) turns a feeling into a repeatable framework, one that most people never improve at until they hear themselves on tape.
Watch above, then get the full episode: The Role of Empathy in Leadership with Greg Essenmacher (https://www.theblisspodcast.com/the-role-of-empathy-in-leadership-with-greg-essenmacher/)
🎙️ Hosted by Stephen Sakach and Tullio Siragusa
🎧 Produced by Martha Huerta