Glenn Poulos of Gap Wireless explains why freedom begins with no: how a clear, reasoned no in sales protects the deal, the team, and the customer relationship.
Glenn Poulos, co-founder of Gap Wireless and author of Never Sit in the Lobby, explains why freedom begins with no, one of the golden rules from his book, and why saying it well can be its own form of empathy.
Watch to learn:
• Why Glenn says your problems start the moment you say yes
• How to answer a last-minute request for another 3% without carrying the work back to the office
• Why he praises the effort behind a hard-won deal, not just the lucky bluebird order
• Why he moved the visitor chair to his side of the desk
• Why every impression is a first impression, especially at trade shows
• How Glenn separates sympathy, empathy, and compassion
Glenn on handling a late discount push: "In other words, it's a fancy way of saying no."
Listen to the full episode: https://www.theblisspodcast.com/the-role-of-empathy-in-leadership-with-glenn-poulos/
Guest profile: https://www.theblisspodcast.com/guests/glenn-poulos/
More Featured Guest Series conversations: https://www.theblisspodcast.com/categories/bliss-businesses-series/
Learn more about Glenn and his book at https://glennpoulos.com/ or connect with him on LinkedIn.