Michael Ward, Founder and CEO of Paminga, on honesty in a crisis: why his mantra is when in doubt, tell the truth, and how it protects customer trust.
Michael Ward, Founder and CEO of Paminga, joins Stephen Sakach and Mike Liwski on The Bliss Business Podcast to talk about honesty in a crisis, and why his mantra is simple: when in doubt, tell the truth.
Watch to learn:
• Why Michael says telling the truth is "100% about EQ" when something goes wrong
• How Paminga reaches out to customers proactively so no one is surprised
• Why he sees an inability to admit being wrong as a hiring red flag
• How he sets culture by example, with no formal program
• Why the biggest risk during rapid growth is hiring the wrong people too fast
Michael also shares why he has never raised venture money and what he hopes to leave behind: a legacy of caring, not money.
Listen to the full episode: https://www.theblisspodcast.com/the-power-of-emotional-intelligence-in-business-with-michael-ward/
Guest profile: https://www.theblisspodcast.com/guests/michael-ward/
Learn more about Paminga at paminga.com.