Watch Kath Allen and Abbey Lee of Hike Doggie explain why they run at the problem, and how one hard day on the trail turned a dog parent into a franchisee.
Kath Allen, Founder of Hike Doggie, and her partner Abbey Lee explain why their team is taught to run at the problem instead of hiding from it, and what that looks like on a real day on the trail.
Watch to learn:
• How a hiker's mistake, and a dog named Bo, led to Hike Doggie's fourth franchisee
• Why Kath expects something to go wrong every day and treats it as an opportunity
• How thanking the team moved retention from about a year to four to eight years
• Why a clear mission and core values let hikers make the right call without phoning the office
• How Abbey's teaching background shaped franchisee training with weekly leadership lessons
• Why every franchisee email address uses the hikedoggielove.com domain
Kath Allen: “If you always do the right thing, you get the best outcome, even though it's very painful to go through it, you know, in the moment.”
🎙️ Hosted by Stephen Sakach and Mike Liwski
🎧 Produced by Tullio Siragusa
Listen to the full episode: https://www.theblisspodcast.com/the-power-of-emotional-intelligence-in-business-with-kath-allen-and-abbey-lee/
Kath Allen: https://www.theblisspodcast.com/guests/kath-allen/
Abbey Lee: https://www.theblisspodcast.com/guests/abbey-lee/
Read the companion post: https://www.theblisspodcast.com/blog/emotional-intelligence-as-the-hidden-engine-of-growth/
More Featured Guest Series conversations: https://www.theblisspodcast.com/categories/bliss-businesses-series/
Learn more about Hike Doggie at https://hikedoggie.com/