Brendan Kamm, CEO of Thnks, on client appreciation gestures that work, from a $2.80 ice cream cone to chicken soup, and the results leaders have measured.
Brendan Kamm, CEO of Thnks, shares client appreciation gestures that actually land, from a $2.80 ice cream cone to a bowl of chicken soup, in this conversation on The Bliss Business Podcast.
Watch for the stories behind the strategy:
• The all-night RFP renewal where a surprise dinner changed how two teams worked together
• Why a year of Spotify went further than a $500 spot bonus
• The chicken soup test: meeting attendees returned about two weeks sooner
• The ice cream cone sent to a client in Phoenix on a hot day, and why it worked
• How to calendar gratitude so it becomes a habit, and why vulnerability builds trust
Stephen Sakach and Mike Liwski host. Brendan also explains Gratitude Commerce, the idea that appreciation belongs in the business plan next to marketing and finance.
Listen to the full episode: https://www.theblisspodcast.com/the-power-of-emotional-intelligence-in-business-with-brendan-kamm/
Guest profile: https://www.theblisspodcast.com/guests/brendan-kamm/
Explore more Featured Guest conversations: https://www.theblisspodcast.com/categories/bliss-businesses-series/
Learn more about Thnks at https://thnks.com/