Tullio Siragusa on the sequence most companies run backwards: outcomes, then decision rights, then operating rhythms, and only then roles.
Tullio Siragusa on why moving boxes around an org chart never fixes a slow company, and what to change instead.
An org chart tells you who reports to whom. Organizational design tells you how work actually gets done. You can have a beautiful chart sitting on top of a company where decisions bounce around, ownership is unclear, and everyone looks busy while progress stays uneven.
In this episode:
• The question that exposes friction: what is it like to get work done here
• Why friction is the enemy of business, and flow is what bliss depends on
• The sequence most companies run backwards: outcomes, decision rights, rhythms, then roles
• A growth initiative where four teams are involved and nobody owns the outcome
• Why customer experience is the downstream result of internal design
The tangible move: pick one cross-functional priority and map it on a single page. What is the outcome, who owns it, who contributes, what decisions are required, and what is the weekly rhythm. If you cannot answer those clearly, you have found your friction.
Listen to the full episode: https://www.theblisspodcast.com/organizational-design-is-not-an-org-chart/
More from the series: https://www.theblisspodcast.com/categories/bliss-series/