Data can tell you what customers buy.
But human connection is what keeps them coming back.
As retail becomes more digital, the brands winning today are the ones creating real experiences, real communities, and real relationships, both online and in person.
In this week’s Marketing With Purpose Kit from The Bliss Business Podcast, we’re joined by Mike Martin, Co-Founder of Replay Sports Cards.
Mike is the co-founder of Replay Sports Cards and a former ESPN SportsCenter graphics segment producer who helped launch the company’s first store in Charlotte in 2021 before expanding across the Southeast and leading the brand’s franchise launch. Focused on building welcoming, community-centered experiences, Mike has helped Replay evolve beyond the traditional card shop model by blending in-store retail, live streaming, digital engagement, and community-building into one connected customer experience. Through initiatives like Replay Gives Back and monthly in-store trade nights, he continues to emphasize the power of authentic connection in modern retail.
📅 Wednesday, June 3, 2026 | 🕗 8:00 AM PST
🎙️ Hosted by Tullio Siragusa
🎧 Produced by Martha Huerta
🧭 In this episode, we explore:
• Why human connection still matters in a data-driven retail world
• Creating community-first customer experiences
• Blending physical retail, digital content, and live engagement
• How authenticity builds long-term loyalty and growth
🎧 If you’re looking to create stronger customer relationships in an increasingly digital world, this conversation offers valuable insight into the future of community-driven retail.
#TheBlissBusinessPodcast #Leadership #Retail #CustomerExperience