Neighborly CEO Mike Davis on why kindness and accountability aren't opposites, and how "shared insomnia" for franchise owners scales trust across 5,500 locations.
“I think many times, kindness just pours gas on execution.” Neighborly CEO Mike Davis explains why kindness and accountability aren’t opposites, they’re the same leadership move.
Mike walks through the franchise agreement clause that ties Net Promoter Score to keeping a location, why he calls the inside of a customer’s home a “sacred place,” and the low-cost habit he calls “emotionally rehiring” people, a handwritten note, an early Friday, a quick thank-you.
Watch above, then get the full conversation on the episode page: Empathy at Neighborly Scale with Mike Davis (https://www.theblisspodcast.com/empathy-at-neighborly-scale-with-mike-davis/) Learn more about Neighborly at neighborly.com.
🎙️ Hosted by Stephen Sakach and Tullio Siragusa
🎧 Produced by Martha Huerta