Michael Silva-Nash, President of Molly Maid, on why not everything that can be automated should be, and how high-touch service scales trust.
Michael Silva-Nash, President of Molly Maid, joins The Bliss Business Podcast to explain why not everything that can be automated should be, and how his team balances technology with genuine human connection.
Watch to learn:
• Why Michael says "it's a privilege to be inside of people's homes"
• How the Ms. Molly Foundation and a gratitude box build gratitude into daily culture
• Why "not everything that can be automated should be automated"
• How Molly Maid recognizes employees who excel at customer empathy
• Why Michael calls love "the memory of the heart"
Michael Silva-Nash: "It has to be more than a service, it has to be an experience."
Watch the full conversation, listen to the episode, or read the recap:
Episode: https://www.theblisspodcast.com/emotional-intelligence-at-home-service-scale-with-michael-silva-nash/
Guest profile: https://www.theblisspodcast.com/guests/michael-silva-nash/
Learn more about Molly Maid at mollymaid.com.