Neal Courtney, CEO of Cookie Cutters, on leading a franchise through crisis: why he paused all growth during COVID to protect franchisees first.
Neal Courtney, CEO of Cookie Cutters, joins The Bliss Business Podcast to talk about leading a franchise through crisis, and why he stopped all new development the moment COVID hit.
Watch to learn:
• Why Neal says "haircut is a byproduct" of the real product: joy
• The franchisee line about culture that stuck with him: "you have a choice"
• How Cookie Cutters paused growth to keep franchisees alive during the pandemic, losing only two stores
• What it took to lead with more humility and listening as his career progressed
• Why he believes love is the key to empathy in leadership
Neal Courtney: "When love and purpose lead, profit follows."
Watch the full conversation, listen to the episode, or read the recap:
Episode: https://www.theblisspodcast.com/conscious-capitalism-business-beyond-profit-with-neal-courtney/
Guest profile: https://www.theblisspodcast.com/guests/neal-courtney/
Learn more about Cookie Cutters at haircutsarefun.com.