Paul Flick, CEO of Premium Service Brands, on the franchise communication and trust systems, quarterly calls, advisory councils, and unlimited PTO, that keep a distributed franchise network connected.
Paul Flick, Founder and CEO of Premium Service Brands, joins The Bliss Business Podcast to talk about franchise communication and trust, and how a home-services franchisor keeps hundreds of independent owners feeling like one community.
Watch to learn:
• Why Paul calls communication "the number one thing" holding a distributed franchise culture together
• How quarterly calls, franchise advisory councils, and pilot groups give franchisees a real vote
• Why unlimited PTO and 14 to 16 paid holidays a year build ownership, not chaos
• How Kids Lift, born from Paul's daughter's story, turned into a philanthropic thread running in 70 to 90 locations
• What Paul means when he says "you have no idea what's going on in somebody's life"
Paul Flick: "I love every one of them and I'm concerned about them and their families."
Watch the full conversation, listen to the episode, or read the recap:
Episode: https://www.theblisspodcast.com/building-community-and-connection-in-business-with-paul-flick/
Guest profile: https://www.theblisspodcast.com/guests/paul-flick/
Learn more about Premium Service Brands at premiumservicebrands.com.