Matt Dyer of Merchants Fleet on how trust, measured in NPS and retention, becomes the real growth engine behind 165,000 vehicles on the road.

165,000 vehicles. 99% client retention. A driver NPS score higher than Disney's. Matt Dyer, CEO and President of Merchants Fleet, breaks down how trust gets built and measured at scale, and why the relationship between an employee and their direct manager matters more than any company-wide memo.

His practical rule: any day you're not improving, you're going backwards. That's why Merchants renamed "innovation" to "evolution," so continuous improvement became something every team member could own.

Watch above, then get the full episode: Building Community and Connection in Business with Matt Dyer (https://www.theblisspodcast.com/building-community-and-connection-in-business-with-matt-dyer/)

🎙️ Hosted by Stephen Sakach and Tullio Siragusa

🎧 Produced by Martha Huerta