Jonathan Weathington of Shuckin Shack on reducing restaurant turnover: how asking employees what they need cut turnover about 40 percent in a hard year.
Jonathan Weathington, CEO of Shuckin Shack Oyster Bar, joins The Bliss Business Podcast to talk about reducing restaurant turnover by listening first, at a time when turnover across the industry was heading toward 200 percent.
Watch to learn:
• Why Shuckin Shack's company-owned locations were down about 40 percent in turnover from 2021 to 2022
• What employees asked for, from four 10-hour shifts to cell phone and health benefits
• The math behind keeping a great employee: about $2,300 to train a new hire versus $200 a month to retain one
• Why the front of the house has no scripted greeting, only a request to read the room
• How every staff meeting opens with one positive thing that is not about work
• Jonathan's question about the difference between a neighborhood and a neighbor
Shuckin Shack now has 18 locations, and Jonathan says he still sees the same faces he saw 8, 9, and 10 years ago.
Listen to the full episode: https://www.theblisspodcast.com/building-community-and-connection-in-business-with-jonathan-weathington/
Guest profile: https://www.theblisspodcast.com/guests/jonathan-weathington/
Learn more about Shuckin Shack at theshuckinshack.com.