Heather Neary, President and CEO of Taco John's, on scheduled gratitude in leadership: why she's blocked every Thursday at 9 a.m. for it, fifteen years running.
Heather Neary, President and CEO of Taco John's, joins The Bliss Business Podcast to talk about scheduled gratitude in leadership, and why she has protected a standing Thursday 9 a.m. calendar block for fifteen years.
Watch to learn:
• Why Heather calls herself "radically transparent" and what that looks like day to day
• Why a drive-thru interaction might be the only positive moment in a guest's whole day
• The origin story behind her 15-year-old Thursday gratitude ritual
• Her "Five C's" of leadership: consistency, communication, collaboration, culture, kindness
• How Taco John's mobilized a 20,000-meal giveaway across the system in two days
Heather Neary: "You have to love what you do, or the results will reflect that."
Watch the full conversation, listen to the episode, or read the recap:
Episode: https://www.theblisspodcast.com/building-community-and-connection-in-business-with-heather-neary/
Guest profile: https://www.theblisspodcast.com/guests/heather-neary/
Learn more about Taco John's at tacojohns.com.