Craig Larsen and Dr. Peter Fotinos of Excel Medical on telehealth patient connection: 60-day digital check-ins, at-home labs, and doctors as partners.
Craig Larsen, Co-Founder and CEO of Excel Medical, and Dr. Peter Fotinos, Chief Medical Officer, sit down with The Bliss Business Podcast to talk about telehealth patient connection: how a remote hormone care company stays personal at over 100,000 members.
Watch to learn:
• How Excel Medical turned 60-day patient check-ins into a phone-based symptom report
• Why Dr. Fotinos says symptoms are never trumped by bloodwork
• How at-home blood kits and an in-house lab keep care convenient
• What four weeks of provider training and biannual summits look like
• Why Craig pays medical liaisons at the top of the pay grade
• The story Craig had not told publicly before, about housing an employee in need
Dr. Fotinos on the doctor-patient relationship: "We should not be authoritarian figures. We should be servants to our patients."
Listen to the full episode: https://www.theblisspodcast.com/building-community-and-connection-in-business-with-craig-larsen-and-dr-peter-fotinos/
Guest profiles: https://www.theblisspodcast.com/guests/craig-larsen/ and https://www.theblisspodcast.com/guests/dr-peter-fotinos/
Learn more at maleexcel.com and femexcel.com.