The Bliss Business Podcast
The Bliss Business Podcast
The Bliss Business Podcast celebrates empathy, love, and consciousness. Zero Company presents this podcast to showcase our belief that truly successful businesses adopt blissful practices that uplift the human spirit and nurture a thriving, mindful workplace. B.L.I.S.S. "Building Love Into Scalable Systems"
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March 12, 2024

Can Artificial Intelligence Make Us More Real?

Can Artificial Intelligence Make Us More Real?
The Bliss Business Podcast
Can Artificial Intelligence Make Us More Real?

AI and authenticity pull in both directions at once. Stephen Sakach, Tullio Siragusa, and Ash Maher weigh AI as an empathy coach and a personalized tutor against AI as a mask, and land on intention as the thing that decides which one you get.

AI and authenticity sound like opposites, which is exactly why this one is worth an hour. In this episode of The Bliss Business Podcast, Stephen Sakach, Tullio Siragusa, and Ash Maher ask whether something artificial can make us more real, and they take the question seriously in both directions.

In this episode we explore:

• Who is living the dark night of the soul in this wave: writers, artists, coders, and knowledge workers
• Why generative AI is the first technology to disrupt the tech industry itself
• How AI can act as an always-on coach for tone, empathy, and hard conversations
• What personalized AI tutoring does to a classroom built for one learning style
• Where AI makes people less real, from dating profiles to crisis communications
• Why ethical guardrails, and intention, decide which version you end up with

The hosts start with the human cost rather than the hype. Tullio has personally stopped needing a ghostwriter, an editor, and a stock photo contributor. Stephen points at coders, noting that experts are now telling people not to go to college to learn programming, and at the factory worker whose perfected craft is about to change underneath them. Ash widens it to anyone whose identity is braided into a process AI is rewriting, plus everyone without access to the technology education to keep up.

Then the case for the other side. Tullio's example is an email you cannot get right: ask AI how to say it with more empathy, or more directness, and you learn something you keep. Stephen extends it to education, where an AI tutor can teach the same lesson six ways for six kinds of learner. Ash names the condition on all of it, which is that AI has to augment human interaction rather than stand in for it.

The counterweight is real too. A Singles in America study run by Match and the Kinsey Institute at Indiana University found singles using AI to write dating profiles and opening messages, with 32 percent reporting better matches. Ash's question is what happens when you meet that person. Stephen's is what happens when a company facing a genuine crisis sends an AI-written press release. Both land in the same place: the tool is not the problem, the intention is.

The same test applies to advertising. AI can draft a thousand variations of a message, but only a human decision about what the brand actually believes makes any of them worth running, which is how Zero Company approaches AI-assisted campaign work.

Key Takeaways

• (0:52) Asked whether people are ready for AI, Tullio Siragusa answers with hide and seek: “ready or not, here I come.” Ash Maher's version is “partially ready,” because the pace of change is unprecedented

• (4:04) Tullio Siragusa lists what generative AI has already replaced in his own working life: the ghostwriter for his blog, the editor he hired for previous books, and the stock photo contributors he used to source images from

• (6:25) After almost 35 years in tech, Tullio Siragusa on what makes this wave different: for the first time the technology industry is “disrupting itself” rather than someone else

• (9:11) Ash Maher: “the number one trait, the success trait one should have is the ability to adapt,” paired with his own worry that leaning on AI lets hard-won skills quietly atrophy

• (13:21) Tullio Siragusa on remembering over 100 phone numbers before cell phones and almost none now: the real question is “what is actually really important, the method or the outcome we're trying to achieve”

• (18:14) The empathy coach case: ask AI how to write an email with more compassion or more authority, and “it's almost like having a coach with you at all time”

• (24:52) Stephen Sakach on education: visual, auditory, verbal, kinesthetic, and logical learners can all get the same lesson taught the way they actually learn it

• (29:46) Tullio Siragusa on guardrails: AI could interrogate a dating profile and push back with “this doesn't sound like you,” using the same technology to enforce authenticity instead of erode it

• (34:42) Ash Maher's close: navigate this “with empathy, ethics, and a commitment to leveraging AI for enhancing community connection rather than diminishing it”

FAQ

Can AI actually make people more authentic?
Tullio Siragusa argues yes, when it is used as a coach rather than a mask: asking AI how to say something with more empathy teaches you a way of speaking you keep for next time. Ash Maher adds the condition, which is that it has to augment human interaction rather than replace it.

Which jobs are most affected by generative AI?
On The Bliss Business Podcast, Tullio Siragusa points to creative and knowledge work first, ghostwriters, editors, and stock photographers among them, and notes that generative AI is the first wave to disrupt the tech industry itself. Stephen Sakach adds programmers, citing experts now advising against a programming degree.

When should you not use AI to write something?
Stephen Sakach's line is a genuine crisis, where lives or livelihoods are at stake. AI can give you good parameters for handling it, but people want a human voice, not a message that sounds machine-made at the worst possible moment.

Part of the Producers BLISS series. Previous: Business with Purpose: The Conscious Capitalism Journey. Next, as the hosts tease at the close: How to Define Your Company's Purpose and Why. Read the companion post, Unveiling Authenticity.

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