What happens when businesses know more about their customers than ever before, but understand them less?
In this special episode of The Bliss Business Podcast, hosts Stephen Sakach and Tullio Siragusa explore a provocative question: Are we using AI and technology to better serve people, or simply becoming more effective at influencing their behavior?
Inspired by the phrase “Outsourcing Empathy,” Stephen and Tullio examine the growing tension between personalization, persuasion, and manipulation—and the opportunity to use AI to make businesses genuinely more human.
In Are Businesses Outsourcing Empathy?, we explore:
• Where persuasion ends and manipulation begins
• Why understanding customer behavior isn't the same as understanding people
• How AI could strengthen empathy rather than replace it
• What it means to build empathy into business operations, not just marketing
• Why empathy without meaningful action isn't enough
• How businesses can optimize for human flourishing, not just conversions
📅 Thursday, October 22, 2026
🕚 11:00 a.m. PST
🎙️ With Stephen Sakach and Tullio Siragusa
🎧 Produced by Martha Huerta
The future of business isn't just about what AI can optimize. It's about what we choose to optimize for.
What if we asked technology to help us build businesses that don't just perform better, but genuinely help people flourish?
#TheBlissBusinessPodcast #OutsourcingEmpathy #ArtificialIntelligence #FutureOfBusiness